Bontrager Ratchet EXP 36T Threaded Star Ratchet

When you buy a bike from us in the store or come to collect your Click & Collect order we will adjust your new bike to fit you.

This includes adjusting saddle height, saddle position and where possible adjusting the brake levers / gear shifters.

We will also adjust any accessories you have purchased with your bike where applicable.

At Wheelworx, we're committed to delivering not just quality bikes but also exceptional value and peace of mind for our customers. That’s why every bike purchased from us includes Lifetime Free Service—so your bike remains in peak condition for years to come!

The free service is put in place to make sure the bike you have purchased is running correctly and to adjust out any cable stretch that happens to any new bike.

The type of bike you have bought and the type of riding you have planned will affect how soon you need to book your free service.

• Light use - 6 weeks
• Daily commuting / moderate use - 4 weeks
• Hard / aggressive use - After the first 2 rides
• eBikes - we will preset a 300km service warning for your free check up

However if you experience any issues at any time you should stop riding your bike and book your bike in for its free service immediately.