Terms & Conditions

Shipping charges

For addresses in Ireland shipping is FREE for orders over €50 and €8.50 for orders less than €50. We use An Post to ship our orders.

For destinations outside Ireland, please contact us to request a shipping quote. These charges are based on destination and the total weight of the the order. Delivery available to Ireland, UK and rest of Europe.

Shipping can be combined with orders form www.runworx.ie. If you are ordering goods from both Wheelworx.ie and Runworx.ie we can ship as a combined order. If the total of both orders exceeds €50 you will qualify for free shipping. A refund will be issued for the initial shipping charges applied by the individual sites.

Delivery Times

All orders for in-stock items received before Noon will be dispatched same day.
Next business day delivery to Ireland & Northern Ireland.

For international delivery times please contact us at info@wheelworxbikes.com or call 00353 (1) 620 1000.

Defective Items

We take all possible care to ensure that the goods are not defective in any way prior to being dispatched. We acknowledge however that there will be rare occasions when supplied product may be defective. Manufacturers Warranties cover defective goods against faulty materials or workmanship only. General wear and tear, damage due to incorrect or inappropriate fitting, inappropriate use or operation or use or operation that is outside the manufacturer’s instructions and/or guidelines is not covered.

We will replace any defective goods covered by manufacturers warranty providing they are returned to us within 14 days of purchase. If a defective item which is not covered by statutory warranty is returned to us after 14 days since the date of purchase, consumers should also be aware that they may only be entitled to a partial refund if the fault develops after the consumer has enjoyed some use of the item.

Please note: We only accept returns of items that have been opened if they are defective. Please see "To return an item" below for details of how to return defective items to us.


Items supplied by us in error

We take extreme care to ensure that the product shipped is exactly what was ordered. We acknowledge however that there will be rare occasions when products may be supplied by us in error. We accept the return of such items only if they are unopened and in their original condition. If such an item(s) is returned, you will have the choice of requesting an exchange for the correct item originally paid for or for a full refund of the price you paid for the incorrect item.

Cancellation Policy

Orders can be cancelled without penalty provided the order has not yet been shipped. Once the order has been shipped, the refund policy below should be followed to obtain a refund on your order. To cancel an order call 01 6201000 or email info@wheelworxbikes.com.

Exchanged items

We advise customers to choose carefully when purchasing. We will happily exchange products which have been purchased by you in error providing that they are unopened and in original condition and that they are returned to us within 14 days of purchase. All costs, associated with the return of the item to us, is the responsibility of the customer. A further shipping charge will be applied for the delivery of the new product.

Returned items

Returns for refund will only be accepted within 14 days of purchase. A restocking fee of 15% of the purchase price will be deducted. Returned items must be unopened and in original condition and include all the original packaging. Shipping and handling cost are not refundable.

Please understand we need to receive the goods in a timely fashion for us to return to the suppliers or to resell.

To return an item

In the case of a defective product, please provide a full description of the fault and return the defective item together with its original packaging, with all documentation, licences, manuals and accessories. We recommend that you use a recorded-delivery service. Package the item securely and send the package to the address below.

Return address

Unit 48, Fonthill Retail Park,
Lucan, Dublin 22.


Privacy policy

Runworx.ie are committed to protecting your privacy and security of information. We will not sell, share, or give away any personal information that we receive regarding our customers. The personal information, which we hold, will be held securely in accordance with our internal security policy and the law.